Last updated: 6 November 2025
1. INTRODUCTION
Juel (Pty) Ltd (collectively referred to as “Juel”, “we”, “our”, or “us”) are private companies incorporated in South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, or related products and services (collectively, the “Services”).
It is designed to comply with South Africa’s Protection of Personal Information Act, 2013 (POPIA) and, where relevant, GDPR for international users.
By using our Services, you consent to the processing of your personal information as described in this Privacy Policy.
2. OUR COMMITMENT TO PRIVACY
Juel is committed to protecting your personal information. We process your data lawfully, transparently, and securely, and only for legitimate business purposes, contractual obligations, or with your consent.
3. DEFINITIONS
• Personal Information: Any information that identifies or can reasonably identify an individual (POPIA, GDPR).
• Data Subject: The person to whom the personal information relates.
• Responsible Party: Juel, which determines the purpose and means of processing personal information.
• Operator/Processor: A third party who processes personal information on behalf of Juel.
• Processing: Any operation on personal information, including collection, storage, and deletion.
• You/User: The individual or entity using our Services.
4. INFORMATION WE COLLECT
We may collect:
4.1 Personal Identification Information
• Name and surname
• Contact details (email, phone)
• Physical and postal addresses
• Identification number (where applicable)
4.2 Usage and Technical Data
• Device type and operating system
• IP address, browser type, and pages visited
• App activity and session duration
• Cookies and similar tracking technologies
4.3 Transactional and Account Data
• Payment and billing information
• Account credentials
• Purchase or service history
4.4 Communication Data
• Feedback, enquiries, or correspondence
• Marketing preferences and consent
We do not collect sensitive personal information unless necessary and with your explicit consent.
5. HOW WE COLLECT INFORMATION
• Directly from you: Forms, registrations, purchases, or communications.
• Automated technologies: Cookies and tracking in our Services.
• Through third parties: Service providers, distributors, or partners assisting in delivering our Services.
6. HOW WE USE YOUR INFORMATION
We may use your personal information to:
1. Provide, operate, and maintain our Services.
2. Manage your account and authentication.
3. Fulfill contractual obligations, including product delivery and billing.
4. Communicate updates, service notices, or support responses.
5. Send promotional information (with consent).
6. Comply with legal and regulatory obligations.
7. Analyze usage and improve our Services.
8. Prevent fraud and ensure security.
7. LAWFUL BASIS FOR PROCESSING (POPIA + GDPR)
Juel processes personal information where:
• You have consented.
• Processing is necessary to perform a contract.
• Processing is required to comply with a legal obligation.
• Processing is necessary for legitimate interests of Juel or a third party.
• Processing protects your vital interests.
8. SHARING AND DISCLOSURE OF INFORMATION
We may share personal information with:
• Service providers/Operators: For technical or operational support.
• Affiliates or partners: Bound by confidentiality agreements.
• Legal or regulatory authorities: To comply with law or protect rights.
• In business transactions: Mergers, acquisitions, or asset transfers.
We do not sell your personal information.
9. CROSS-BORDER DATA TRANSFER
Your information may be transferred and stored outside South Africa. Adequate protections will be applied to safeguard your personal data in accordance with POPIA and GDPR.
10. DATA RETENTION
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Afterward, data is securely deleted or anonymized.
11. SECURITY OF INFORMATION
We implement reasonable administrative, technical, and physical security measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute protection.
12. YOUR RIGHTS (POPIA + GDPR)
As a data subject, you have the right to:
• Access your personal information.
• Correct inaccurate or incomplete data.
• Request deletion of personal information (subject to legal requirements).
• Object to processing for legitimate interest or marketing purposes.
• Withdraw consent at any time.
• Data portability (GDPR): receive your data in a structured, machine-readable format.
To exercise your rights, contact us at privacy@juel.co.za.
13. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to improve and analyze our Services. You can manage cookies through your browser, but some features may not work properly if disabled.
14. CHILDREN’S PRIVACY
Our Services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe your child has provided personal data, contact us to request deletion.
15. THIRD-PARTY LINKS
Our Services may link to third-party websites. Juel is not responsible for their privacy practices or content. Please review third-party privacy policies separately.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last updated” date revised. Please review periodically.
17. CONTACT INFORMATION
Responsible Party:
Juel (Pty) Ltd
Plumbago Park, 31 Spier St,
Glen marais, Kempton Park, 1619
Email: privacy@juel.co.za
Postal Address: P.O. Box 95762, Waterkloof, 0145, South Africa
Information Officer (POPIA Contact):
To be filled in
Email: privacy@juel.co.za